{"id":11,"date":"2026-06-17T11:25:36","date_gmt":"2026-06-17T11:25:36","guid":{"rendered":"https:\/\/auravistaart.com\/?page_id=11"},"modified":"2026-06-18T06:08:30","modified_gmt":"2026-06-18T06:08:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/auravistaart.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-cb22e23e\">At Aura Vista International Artwork (AVIAW), we are committed to providing collectors and customers with authentic, high-quality artworks and a professional purchasing experience. As most artworks available on our platform are original, unique, and created by independent artists, our return and refund policy is designed to ensure fairness for both buyers and artists.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7f128e7c\">Original Artwork Purchases<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cca962d1\">Due to the unique and collectible nature of original artworks, all sales are generally considered final once an order has been confirmed and dispatched.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3afa5f09\">We encourage customers to carefully review artwork details, dimensions, images, descriptions, and pricing before completing a purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e40e6dca\">Eligible Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-18f785d6\">Returns may be accepted under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The artwork received is damaged during transit.<\/li>\n\n\n\n<li>The artwork delivered is significantly different from the artwork ordered.<\/li>\n\n\n\n<li>The wrong artwork has been delivered.<\/li>\n\n\n\n<li>The artwork arrives with substantial defects not disclosed at the time of purchase.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-32b600de\">Any return request must be submitted within <strong>48 hours of delivery<\/strong> along with clear photographs and supporting documentation.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6f70e783\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bf715f28\">Returns and refunds will not be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind after purchase.<\/li>\n\n\n\n<li>Personal preference regarding colours, style, texture, or artistic interpretation.<\/li>\n\n\n\n<li>Custom, commissioned, or personalized artworks.<\/li>\n\n\n\n<li>Digital artworks or downloadable products.<\/li>\n\n\n\n<li>Artworks damaged after delivery due to improper handling or installation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-27c7daf3\">Damaged Artwork Claims<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-46d8732f\">If your artwork arrives damaged:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Notify Aura Vista within 48 hours of delivery.<\/li>\n\n\n\n<li>Provide photographs of:\n<ul class=\"wp-block-list\">\n<li>The damaged artwork<\/li>\n\n\n\n<li>Packaging materials<\/li>\n\n\n\n<li>Shipping box<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Retain all original packaging until the claim process is completed.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5ff13e10\">Our team will review the claim and determine the appropriate resolution.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0a4e95e5\">Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5e881c59\">Where a refund is approved, the refund will be processed to the original payment method used during purchase.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cf0a92b3\">Refunds are generally processed within <strong>7\u201314 business days<\/strong> after approval and successful return verification.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-df1338ec\">Replacement Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7037dea3\">Where possible, Aura Vista may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement of the artwork<\/li>\n\n\n\n<li>Artwork repair assistance<\/li>\n\n\n\n<li>Alternative artwork selection<\/li>\n\n\n\n<li>Store credit or refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-80ae74c0\">The resolution will depend on the nature of the issue and artwork availability.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c4e5717e\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f81dd530\">Orders may be cancelled before shipment confirmation.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d6adc469\">Once an artwork has been shipped, cancellation requests may no longer be possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b2811292\">Custom commissions, special orders, and personalized artworks cannot be cancelled once production or creation has begun.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-929b239a\">Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-380fd5ed\">If a return is approved due to an error by Aura Vista or verified shipping damage, return shipping costs will be covered by Aura Vista.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3f325b5d\">For all other approved returns, shipping costs may be deducted from the refund amount where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-d5a71d61\">Artist-Sold Artwork<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aa5f6436\">Certain artworks may be sold directly by independent artists through the Aura Vista platform. In such cases, additional artist-specific return conditions may apply and will be communicated where relevant.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-cab3a1a1\">International Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3134b1bf\">International orders may be subject to additional customs duties, taxes, import\/ export Regulations, and shipping restrictions imposed by local authorities. Such charges are the responsibility of the buyer and are generally non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-71cd3532\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-54a27664\">For return, refund, or cancellation requests, please contact:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-96b71571\"><strong>Aura Vista International Artwork (AVIAW)<\/strong><br>Email: <a href=\"mailto:info@auravistaart.com\">info@auravistaart.com<\/a><br>Website: <a href=\"http:\/\/www.auravistaart.com\">www.auravistaart.com<\/a><br>WhatsApp: +91 8797478009<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2e22d3e5\">Our team will be happy to assist you and ensure a fair resolution whenever possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8256d30c\">By placing an order through Aura Vista, you acknowledge and agree to the terms outlined in this Return &amp; Refund Policy.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/auravistaart.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}